Frequently Asked Questions

What states do you serve?

LocumTele-administered services are available in 49 states and are not available in California. Availability and provider participation may vary by state.

Who administers telehealth services?

Telehealth services are administered through LocumTele and its independently licensed-provider network.

How does the online consultation work?

Start an intake and provide the requested information in the LocumTele-administered experience. An independently licensed provider reviews it and determines whether a next step is appropriate.

Who are your pharmacy partners?

The pharmacy partner is Rush Pharmacy, where applicable.

How long does pharmacy fulfillment take?

Timing varies by pharmacy, provider review, and delivery location. If a prescription is issued, the pharmacy will provide the applicable fulfillment and delivery information.

What is the refund policy?

Any applicable fees, cancellation terms, and refund information are presented in the patient experience before submission. Please review those terms before proceeding.